Frequently Asked Questions

Donation

Can I donate my glass bottles and is there any restrictions?

Yes you may donate your cleaned glass bottles at 1014 Geylang East Ave 3 #07-240 Singapore 389729. Please note that we only accept the following types with a maximum diameter of 10cm: 

- Bottles (Wine, Beer, Condiments, etc) 
- Jars (Sauces, Jams, etc) 

 Please ensure that all glasses are washed and non-glass portions, such as the lid and sticker labels, are removed before donating. As we are working with a very small team, we greatly appreciate your help in cleaning the used glass bottles before donating. 

*As we have limited storage spaces, please check our collection capacity on our Instagram.

How to remove labels on glass?

Soak your glass bottles in water and wipe off the sticky labels after 1 hour.

How can I volunteer at blio?

If you are interested in any aspects below, feel free to drop us an email at hello@bliodesigns.com: 
- Glass Cleaning, Sorting and Crushing 
- Marketing

General

My order is a gift. Can I make special requests?

Definitely! You can leave a personalised message under 'Notes' when checking out. We will do our best to accomodate to any other requests.

What are the delivery options and processing time?

As each piece is made-to-order, we will require a maximum of 5 working days to prepare your order and local courier is charged at a flat rate of $5 per order. Free delivery for orders above $100.

Alternatively, self-collection is available at #07-240, 1014 Geylang East Avenue 3, Singapore 389729 (Paya Lebar MRT Exit C).

How do I track my order?

You will receive a tracking link once your order is dispatched for delivery and shall arrive within 3 - 5 days afterwhich.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact us at hello@bliodesigns.com as soon as possible. We'll do our best to accommodate your request.

What is blio's return policy?

Please contact us at hello@bliodesigns.com with the following details: 
- Order Number
- Details and Photographs of Defect Piece 

We will respond within 5 business days. No exchange or refund is allowed unless defective."

Where can I purchase blio products?

Currently, we do not have stockists or a retail store. For urgent gift needs, please email us at hello@bliodesigns.com to arrange a studio visit for purchase.

Do you offer international shipping?

Please email us at hello@bliodesigns.com with your address details and we will provide international shipping costs.

Environmental Impact

How does upcycling glass benefit the environment?

Waste Reduction
Upcycling glass prevents it from ending up in landfills, where it takes thousands of years to decompose. With only 14% of Singapore's glass waste currently being recycled, upcycling offers a crucial solution to reduce waste and stressors on our landfills. 

Conservation of Natural Resources
Glass production requires raw materials like sand, soda ash, and limestone. Upcycling glass reduces the need to extract and process these finite resources, conserving our natural environment. 

Energy Saving 
Upcycling glass uses significantly less energy than manufacturing new glass from raw materials, resulting in a lower carbon footprint. "

What is blio's environmental impact to date?

As of July 2024, blio has just commenced its operations, and we are diligently tracking our environmental impact, particularly in terms of glass waste upcycling. For the latest statistics and updates on our environmental contributions, please visit our landing page, where you can find information on the amount of glass waste we have upcycled so far.